Faren Zayda Sojourner | Christian Support & Intervention

Faren Zayda Sojourner | FarenZayda.com
Operated by Sojourner Collective LLC
Effective Date: 1 June 2026

IMPORTANT PRELIMINARY NOTICE

About the Therapist

Faren Zayda Sojourner is a Registered Psychotherapist (Qualifying) licensed in Ontario, Canada through the College of Registered Psychotherapists of Ontario (CRPO), and a Canadian Certified Counsellor (CCC) through the Canadian Counselling and Psychotherapy Association (CCPA). All clinical and therapeutic services are provided personally by Faren Zayda Sojourner in her capacity as a regulated health professional.

About the Business Entity

Sojourner Collective LLC is the administrative business entity through which all scheduling, billing, communications, and non-clinical operations are conducted. Sojourner Collective LLC does not provide regulated health services. Clinical services are exclusively provided by Faren Zayda Sojourner as a licensed individual practitioner.

Practice Location and Service Delivery

Faren Zayda Sojourner is a Canadian-licensed therapist currently residing in Ecuador. All services are delivered exclusively through virtual platforms. Canadian licensure and regulatory obligations remain fully in effect regardless of geographic location. Limited encrypted access to clinical records may occur while the practitioner is physically in Ecuador; such access remains fully encrypted and subject to Canadian privacy governance and professional obligations.

Governing Law

These Terms are governed by the laws of the Province of Ontario and the applicable laws of Canada. Where applicable, services may also be subject to the laws of Ecuador and the laws of the jurisdiction in which the client resides. In the event of conflict between applicable laws, the standard offering the highest level of protection to the client will be applied wherever reasonably practicable.

PART I: PRIVACY POLICY

1. Scope

This Privacy Policy applies to all personal information and personal health information collected, used, disclosed, transmitted, or stored by Faren Zayda Sojourner and Sojourner Collective LLC in connection with the provision of psychotherapy, counselling, coaching, consulting, courses, and digital product services through FarenZayda.com and all associated platforms.

As a regulated health professional licensed in Ontario, the management of personal health information is governed by:

Personal Health Information Protection Act (PHIPA), Ontario, Canada
Personal Information Protection and Electronic Documents Act (PIPEDA), Canada
Ley Orgánica de Protección de Datos Personales (LOPDP), Ecuador
UK GDPR and Data Protection Act 2018 (United Kingdom, where applicable)
Any other applicable privacy legislation in the client's jurisdiction

2. Who We Are

For purposes of applicable privacy legislation:

Data Controller (clinical information): Faren Zayda Sojourner
Administrative Processor: Sojourner Collective LLC
Contact: Through FarenZayda.com contact form or Jane client portal

3. Information We Collect

Personal Information includes:

Identifying information: full name, date of birth, email address, phone number, billing address
Emergency contact information
Payment information processed securely through third-party payment processors
Communications sent through website, email, or client portal

Personal Health Information includes:

Session notes, assessments, clinical observations, and therapeutic correspondence
Any information shared in the course of receiving services

Website and Technical Data includes:

IP addresses and browser information (collected in aggregated and anonymized form)
Cookies and analytics data as described in Section 10
Data submitted through online contact or booking forms

Product Purchaser Information includes:

Purchase history, product access records, and digital download activity for courses, workbooks, or digital products

4. How We Use Your Information

Your information is used exclusively for:

Delivery and coordination of psychotherapy, counselling, coaching, consulting, and digital product services
Scheduling and managing appointments through Jane
Processing payments and issuing receipts and insurance documentation
Communication regarding your care, appointments, and administrative matters
Compliance with legal, regulatory, and professional obligations including mandatory reporting requirements
Protection of the safety of you or others where required or permitted by law
Improvement of service quality through aggregated, fully de-identified data only

We do not sell, rent, trade, or share your personal information with third parties for marketing purposes under any circumstances.

5. Disclosure of Information

Your personal information will not be disclosed without your explicit written consent except in the following legally recognized circumstances:

Clear and imminent risk of serious bodily harm to you or an identifiable third party
Suspected abuse or neglect of a child under 18 years of age
Reports of sexual abuse by a regulated health professional
Suspected abuse of a person in a long-term care facility
Valid court order, subpoena, or warrant issued by a court of competent jurisdiction
Inspection, audit, or investigation by a licensing or governing body with lawful authority
As otherwise required by applicable law in Canada, Ecuador, or the client's jurisdiction

Any disclosure made without consent will be limited to the minimum information necessary and will be documented in your clinical record.

6. Data Storage, Security, and International Handling

Primary storage: For clinical continuity and secure offline access, synchronized local copies of active session files may be maintained on the therapist's local hardware. These local files are secured using enterprise-grade, volume encryption software and are backed up to dedicated, physically secure external storage media. All data accessed remains fully encrypted at rest and in transit and is accessible only by the regulated practitioner and practising custodian.

AI tools: AI writing tools may be used to assist with drafting administrative communications, psychoeducational materials, therapeutic worksheets, and general business correspondence. Identifiable personal information and personal health information are never submitted to AI tools. All AI-assisted content is reviewed and approved by Faren Zayda Sojourner before sharing with clients. AI tools function as drafting aids only; all clinical judgments remain exclusively with the practitioner.

7. Retention of Information

Clinical records: Retained for the minimum period required by Ontario regulatory standards and applicable Canadian law
Administrative records: Retained for the minimum period required for tax, legal, and business compliance purposes in applicable jurisdictions
Secure destruction: All records are securely destroyed after applicable retention periods expire

8. Protection of Your Information

Your information is protected by safeguards consistent with PHIPA, PIPEDA, and LOPDP, including:

Encryption of data in transit and at rest
Secure storage through Jane on Canadian servers
Strict access controls limiting access to authorized personnel only
Password protection and multi-factor authentication on all practice platforms
Locked and restricted physical storage for all local hardware and backup media
Enterprise-grade encryption for any local copies

9. Your Rights

Depending on your jurisdiction, you may have the right to:

Access personal information held about you upon written request
Request correction of inaccurate or incomplete information
Withdraw consent for specific uses of your information subject to legal and contractual limitations
Request deletion of personal information subject to legal retention requirements
File a complaint with us or with an applicable regulatory or privacy oversight body

To exercise any of these rights, contact us through FarenZayda.com. Administrative fees may apply for access requests.

10. Cookies and Website Analytics

Our website may use cookies and analytics tools to enhance your experience and collect anonymized usage data. You may disable cookies through your browser settings without affecting your ability to access services. We do not use tracking cookies for advertising or third-party marketing purposes.

11. Third-Party Services and Session Platforms

We use the following platforms and service providers:

Jane App: Primary platform for client management, scheduling, secure messaging, clinical records, and billing. Jane stores data on Canadian servers and is compliant with PHIPA requirements. Jane is the required platform for all secure written communication and administrative matters.

Teleo: Secure, encrypted video therapy platform used for individual, couples, and family sessions. Designed for healthcare providers and meets applicable privacy and security standards for virtual therapy.

Bilateral Base: Specialized platform for virtual EMDR (Eye Movement Desensitization and Reprocessing) sessions, providing bilateral stimulation tools necessary for online EMDR delivery.

Psychology Today Sessions: Backup video platform used when primary platforms experience technical difficulties or are unavailable. By agreeing to these Terms, you consent to this backup platform's use in technical emergencies.

All platforms are selected based on security standards and compliance with applicable privacy requirements. Clients are subject to the independent terms of service and privacy policies of each platform when using those platforms. We are not responsible for the independent privacy practices of third-party platforms beyond our reasonable due diligence in their selection.

12. Communication and Email Policy

Email is not secure or confidential and must be used only for financial and administrative matters such as invoices, scheduling, and receipts. Do not send therapy-related, clinical, or sensitive personal information by email.

If therapeutic content is sent by email or links are sent via email (for accessibility, software limitations, or by special request), that content will be uploaded to the secure clinical file and addressed in the next session. Retaining therapeutic emails in an external inbox is at the client's own risk and may compromise confidentiality.

The Jane secure messaging portal is the preferred method for all written clinical communication unless otherwise agreed upon in writing.

13. Social Media Policy

Content published by Faren Zayda Sojourner on social media platforms (Instagram, Facebook, YouTube, TikTok, LinkedIn, X/Twitter, and others) is for general educational, informational, and community engagement purposes only. It does not constitute therapeutic advice, clinical guidance, or professional consultation.

No therapeutic relationship is created through viewing, following, engaging, commenting, or direct messaging on any social media platform.

Recording prohibition: Recording of any parts (audio, picture, or video) of sessions for live streams, videos, reels, or stories is strictly prohibited without prior written permission. Personal handwritten notes for reference are permitted; AI note-taking is not permitted. Distribution, republication, or commercial use of session content without written permission is prohibited.

Client conduct: Clients are asked not to contact Faren Zayda Sojourner through personal social media accounts. Friend requests or follows from current or former clients will be accepted on public profiles but will not be reciprocated due to licensing restrictions.

14. Updates to This Privacy Policy

This Privacy Policy may be updated to reflect changes in applicable legislation, regulatory requirements, or professional standards. The effective date will be updated accordingly. Continued use of services following notification of changes constitutes acceptance of the revised policy.

PART II: TERMS OF SERVICE

1. Services Provided

Faren Zayda Sojourner provides the following services exclusively through virtual platforms:

Individual psychotherapy and counselling
Couples and marriage therapy
Family and children's therapy for ages 9 and above with parental consent
Faith-based Christian counselling
Virtual EMDR (Eye Movement Desensitization and Reprocessing)
Coaching and consulting
Courses, classes, and digital educational products

All clinical services are provided personally by Faren Zayda Sojourner as a regulated health professional. Administrative services are managed by Sojourner Collective LLC. Although Faren Zayda Sojourner currently resides in Ecuador, Canadian licensure remains active and all clinical services are provided in accordance with Ontario regulatory standards.

2. Faith-Based Approach

Faren Zayda Sojourner is a Bible-based Christian therapist who integrates a Christian and biblical foundation throughout all therapeutic modalities and treatment. This faith integration is a core component of the therapeutic approach.

Clients seeking therapy services agree to engage with this faith-integrated framework. Clients who are not open to faith-based integration or who prefer secular-only therapy are not appropriate candidates for these services. Referrals to secular therapists will be offered to clients who do not wish to engage with faith-integrated therapy.

Note: Conversion therapy is not offered under any circumstances.

3. Client Eligibility

Clients must be at least 18 years of age and legally capable of entering into binding agreements. Clients aged 9 to 17 may access services only with the active involvement, consent, and participation of a parent or legal guardian as required unless an exception is lawfully granted. By using these services, you confirm you meet applicable eligibility requirements.

4. No Recording Policy - Absolute Prohibition

Recording of sessions in any form is strictly and absolutely prohibited.

This prohibition includes but is not limited to:

Video recording of any kind including through external devices, phone cameras, screen recording software, or any other method
Audio recording of any kind including through external devices, phone microphones, or any software-based recording tool
Screenshots or still photographs of session content, video feed, or shared materials
Automated or AI-powered transcription tools (Otter.ai, Fireflies.ai, Zoom AI, Microsoft Copilot recording features, Google Meet recording, or any other automated transcription or note-taking application)
Background recording applications, passive listening tools, or voice assistants that may capture session audio or video

The only permitted note-taking method during sessions is handwritten or typed personal notes created by the client for their own private use.

Consequences of violation:

Immediate termination of the session without refund
Unauthorized recording will be pursued through all available legal remedies including civil action for breach of contract, invasion of privacy, and any other applicable cause of action in the relevant jurisdiction
Faren Zayda Sojourner reserves the right to terminate any session immediately upon reasonable suspicion of unauthorized recording and to pursue legal action without further notice
Service termination and discontinuation of all future services

By booking and attending sessions, clients explicitly consent to this no-recording policy and confirm that no recording technology of any kind is active during sessions.

5. Client Eligibility, Environment, and Attendance Requirements

Private, Confidential Environment

Clients agree to:

Attend in a completely private, confidential environment where no third parties can observe or overhear
Ensure no third-party presence unless explicitly approved in writing by Faren Zayda Sojourner
Ensure no recording or surveillance devices of any kind

Third-Party Presence Prohibition

Only booked clients may attend sessions. No additional observers, participants, or undisclosed third parties are permitted without written consent. This includes:

Children or family members in the same room
Roommates or partners (even if not speaking)
Workplace observers
Anyone with access to shared screens or audio

Violation may result in immediate termination and full session fee charged.

Sobriety and Fitness for Session

Clients must attend all sessions in a completely sober state, free from the influence of alcohol, recreational drugs, or impairing substances. If a client is determined to be intoxicated, unsafe, or acting in violation of safety standards, the practitioner reserves the right to terminate the session immediately, and the full session fee remains due and non-refundable.

6. Appointment Scheduling, Prepayment, and Payment Authorization

Prepayment Requirement

Appointments are scheduled through Jane. Current fees are posted on the booking site and are subject to change with reasonable notice. Pricing is in Canadian dollars unless otherwise specified.

Payment is due and must be completed up to 24 hours prior to the scheduled session unless an alternative arrangement has been agreed to in writing. Non-payment may result in automatic cancellation of the appointment, with the balance outstanding.

Payment Authorization

By booking an appointment, clients authorize:

Automatic charging of stored payment methods
Repeated payment attempts if initial charge fails
Processing via third-party payment systems as specified during booking

Failed Payment Consequences

If payment is not completed before session start time:

Appointment may be automatically cancelled
Full session fee remains owed and due
Session slot may be immediately released to waitlist clients
Original client remains financially responsible for the full session fee

Outstanding Balances

Unpaid balances or declined transactions may result in:

Prepayment requirement (by credit card or other method) for all future bookings
Service suspension until payment is received
Written collection notices
Referral to a third-party debt collection agency without further notice

Referral to a debt collection agency does not constitute a breach of confidentiality where such referral is made solely for the purpose of recovering an outstanding debt. Only the minimum personal information necessary to facilitate collection will be disclosed, in accordance with applicable privacy legislation.

Insurance Claims and Receipts

Insurance receipts are issued only upon completion of an attended session and will reflect the session rate at the time of service. Insurance claims cannot be submitted before services have been rendered. All fees remain payable regardless of insurance reimbursement status.

7. Cancellation, Rescheduling, and No-Show Policy

Free Rescheduling (More than 24 hours notice)

Rescheduling is free of charge if requested more than 24 hours before the scheduled appointment. Prepaid session fees will automatically transfer as account credit to the new time slot.

Late Cancellation and 24-Hour Window

Rescheduling or cancellation within 24 hours of the appointment is treated as a late cancellation and is charged the full session fee. No credit is issued.

No-Shows

Clients are expected to arrive within 15 minutes of the scheduled start time. A courtesy reminder will be sent at 10 minutes without client contact. If a client has not arrived or made contact by 15 minutes after the scheduled start time, the session is recorded as a no-show and is non-refundable. This policy is strictly enforced for initial sessions due to necessary intake assessment time.

For clients who are chronically late, a prepayment and a shorter arrival requirement of 10-minutes may be implemented.

Discretionary Emergency Credit

In cases of documented, verifiable emergency, a discretionary partial credit may be applied at the sole discretion of the practitioner, provided the appointment is rebooked within 7 days. This credit is not an obligation and may be denied at the practitioner's discretion.

Reserved Time Policy

All appointment times are reserved exclusively for the client and cannot be recovered once scheduled. Any portion of scheduled session time that is missed, delayed, interrupted, or not attended by the client for any reason (including late arrival, connectivity failure on client side, failure to attend, or leaving early) is considered lost and is not subject to rescheduling, extension, refund, credit, or make-up.

8. Session Packages

Eligibility and Purchase

Session packages must be purchased in advance with written approval from Faren Zayda Sojourner to ensure suitability for the treatment plan. Packages are paid in full at the time of purchase and are immediately non-refundable.

Package Terms

Pricing: Purchase 5 sessions and receive 6, with the sixth session complimentary
Expiration: Packages expire 3 months from the date of purchase unless a written extension is agreed to in advance
No redemption after expiry: No package sessions may be redeemed after the expiry date
Rate lock: The session rate at the time of purchase is locked in until the package expiry date
Full policies apply: No-show, late cancellation, and cancellation policies apply in full to package sessions
Annual closure: Package availability closes on December 1st of each year
Limit: Up to three active packages may be held at a time, and a new package may be purchased once the last package expires

To purchase a package, contact Faren Zayda Sojourner directly with the desired session type and number of packages, and provide written payment authorization.

9. Extended Sessions, Overtime, and Session Duration Changes

Overtime Charges

Up to 10 minutes over: May be offered without additional charge at therapist discretion and subject to availability
10–30 minutes over: 50% of the applicable session fee will be added
Over 30 minutes: Full additional session fee may apply depending on time used and circumstances

Clients may request extended sessions in advance subject to availability.

Session Duration and Type Changes

With 24+ hours notice: Sessions may be changed in duration (50-minute to 25-minute or vice versa) or type (individual to couples, talk therapy to EMDR, etc.) without incurring extra charges or rate adjustments
With less than 24 hours notice: Any session change, whether duration or type, will be charged at the original booked rate and service type, regardless of what the client actually attends

10. Digital Products Policy

Digital products include courses, workbooks, downloadable resources, and other educational materials available through FarenZayda.com.

Purchase and Access

Payment: Full payment required at the time of purchase
Access: Granted immediately upon confirmed payment
Non-refundable once accessed or downloaded: Digital products are strictly non-refundable once accessed, downloaded, or delivered to the client
Technical access issues: If a technical error prevents access, contact us within 48 hours for resolution

Intellectual Property and Usage Rights

All digital products, content, written materials, videos, audio recordings, and course materials are the exclusive intellectual property of Faren Zayda Sojourner and Sojourner Collective LLC.

Permitted use: Purchasers are granted a limited, non-transferable, non-exclusive personal license to access and use purchased materials for personal purposes only.

Prohibited use: Reproduction, distribution, resale, sharing, uploading, or commercial use of any digital product content is strictly prohibited and constitutes copyright infringement. This includes:

AI-based reproduction or summarization for redistribution
Scraping or extraction of content
Sharing with non-purchasers
Commercial licensing or resale
Use beyond personal reference

Violations will be pursued through all available legal remedies.

11. Gift Cards

Gift cards are available and are non-refundable and non-transferable. Gift cards have no cash value and may only be redeemed for correlated services or products at FarenZayda.com.

12. Refund and Non-Payment Policy

Refundable Situations

Appointments cancelled outside the 24-hour cancellation window are eligible for a full account credit at no charge.

Refund Requests

If you explicitly request a refund back to your original credit card (rather than account credit), a predetermined proportional administrative and credit card processing fee will be deducted from the total refund amount.

Non-Refundable Fees

Fees are generally non-refundable once services have been rendered or once a booking has been made within the cancellation window. Exceptions may be made at sole discretion in cases of verified overpayment or documented technical error.

Coaching, classes, packages, digital products, and courses are strictly non-refundable under all circumstances.

Payment Collection

All fees are due at the time of booking or within the agreed payment window of 24-hours. Where payment is not received by the due date and time:

Written notice will be issued via email and/or text
If payment remains outstanding following written notice, the balance will be pursued through all available legal remedies including automatic charging attempts and continued reminders
May be referred to a third-party debt collection agency without further notice

13. Technology and Session Platforms

Platform Use and Consent

All sessions are conducted through secure, encrypted virtual platforms consistent with PHIPA requirements. Primary platforms are Jane, Teleo, and Bilateral Base. Psychology Today Sessions may be used as a backup platform in the event of technical difficulties.

By using these services, you consent to the use of these platforms and acknowledge that the independent terms of service and privacy policies of each platform also apply.

Client Responsibility

Clients are responsible for:

Maintaining a stable, private, and secure internet connection
Ensuring technical readiness before each session
Attending from a private location

Sessions conducted from non-private locations are at the client's own risk.

Technical Disruptions

Technical disruptions beyond our control do not automatically entitle clients to refunds, though accommodations will be considered on a case-by-case basis.

14. Crisis Management and Limitations of Virtual Services

Virtual services are not appropriate for psychiatric emergencies or crisis situations. If you are in crisis or experiencing a medical emergency, do not use this platform. Contact local emergency services or attend the nearest emergency department immediately.

Messaging platforms, email, and the Jane portal are not continuously monitored and must not be used for urgent or emergency communications. Faren Zayda Sojourner does not provide 24-hour crisis services.

Inherent Limitations

Virtual therapeutic services have inherent limitations including:

Reduced ability to observe nonverbal cues
Susceptibility to technical disruptions
Potential unsuitability for certain emergencies, severe psychiatric conditions, or situations requiring in-person assessment or intervention

By using these services, you acknowledge and accept these limitations.

Practitioner Availability and Emergency Protocols

Due to the geographic location of the practice, unforeseen circumstances may arise that affect session availability, including internet disruption, personal emergency, or other situations requiring immediate cancellation or rescheduling with short notice.

In the event the therapist cannot attend a scheduled session, an assistant will attempt to contact the client as soon as communication is possible. However, in cases of total internet outage or emergency, immediate notification may not be possible.

Clients are not expected to wait more than 15 minutes for session start. If the therapist has not appeared and no communication has been received within 15 minutes of the scheduled start time, clients may end the session without penalty. The appointment will be automatically credited to the client's account for rescheduling.

15. Scope of Practice

Services are limited to the professional scope, regulatory authorization, and competency of Faren Zayda Sojourner as a Registered Psychotherapist (Qualifying) in Ontario. Services will not be provided where:

Client needs fall outside scope
Jurisdictional restrictions apply
Virtual care is clinically inappropriate

Referrals will be offered where services cannot be appropriately provided.

16. Use of Technology and Content in Practice

AI Assistance

AI writing tools may be used to assist with drafting administrative communications, psychoeducational materials, therapeutic worksheets, and general business correspondence. Identifiable personal information and personal health information are never submitted to AI tools. All AI-assisted content is reviewed and approved by Faren Zayda Sojourner before sharing with clients. AI tools function as drafting aids only; all clinical judgments remain exclusively with the practitioner. This use is consistent with CRPO standards and applicable privacy law.

Clients with questions about AI use in their care are welcome to raise them at any time.

17. Client Responsibilities and Conduct

Clients agree to:

Provide accurate and complete information relevant to their care
Attend scheduled appointments on time or provide adequate notice of cancellation
Maintain a private, stable, and secure environment for sessions
Ensure no third-party presence or observers without prior approval
Ensure no recording or surveillance of any kind
Comply with all policies set out in these Terms
Refrain from any recording of sessions in any form (see Section 4)
Attend all sessions in a completely sober state, free from alcohol, recreational drugs, or impairing substances
Engage in good faith with the therapeutic process
Not engage in dangerous, abusive, threatening, or inappropriate behaviors during sessions

Violation of these responsibilities may result in immediate termination of the session and discontinuation of all services. Full session fees remain due and non-refundable.

18. Termination of Services

Services may be suspended or terminated by Faren Zayda Sojourner if:

A client violates any provision of these Terms, including the no-recording policy
A client's conduct compromises the safety or integrity of the therapeutic environment
The client's needs fall outside the therapist's scope, competency, or regulatory authorization
Continued services would not be in the client's clinical best interest
Jurisdictional restrictions arise that prohibit virtual psychotherapy services to the client's location

Where clinically appropriate, referrals will be provided prior to termination.

19. Limitation of Liability

Faren Zayda Sojourner and Sojourner Collective LLC provide services with professional care and competence but do not guarantee specific therapeutic outcomes. To the fullest extent permitted by applicable law, you agree to hold Faren Zayda Sojourner and Sojourner Collective LLC harmless from direct or indirect damages arising from use of services, except in cases of gross negligence or intentional misconduct.

20. Website and Content Disclaimer

Content published on FarenZayda.com including blog posts, articles, and general information is for educational and informational purposes only. It does not constitute psychological, medical, or legal advice. Viewing or engaging with website content does not establish a therapist-client relationship. Professional services are only provided within the context of a formal, contracted therapeutic engagement.

21. Intellectual Property and Website Protection

All content on FarenZayda.com including text, graphics, images, videos, audio, downloadable materials, course content, and design elements is the exclusive intellectual property of Faren Zayda Sojourner and Sojourner Collective LLC and is protected by Canadian copyright law and applicable international intellectual property protections.

Unauthorized reproduction, distribution, scraping, AI-based training use, commercial use, or modification of any website content is strictly prohibited. Permission requests must be submitted in writing through FarenZayda.com.

22. Governing Law and Dispute Resolution

In the event of any dispute arising from or related to these Terms or the services provided, the parties agree to first attempt resolution through good-faith discussion. If resolution cannot be reached, disputes will be subject to the jurisdiction of the courts of the Province of Ontario, Canada, unless otherwise required by applicable law.

23. Changes to Terms of Service

These Terms may be updated to reflect changes in law, regulation, professional standards, or business operations. Updates will be posted at FarenZayda.com with an updated effective date. Continued use of services following notification of changes constitutes acceptance of the revised Terms.

24. Consent, Policy Review, and Acknowledgment

By using the services provided through FarenZayda.com, you confirm that you have read, understood, and agreed to both the Privacy Policy (Part I) and Terms of Service (Part II) set out in this document. You acknowledge the limitations, responsibilities, and policies that apply to virtual therapeutic, coaching, course, and consulting services. Consent and policy items may be revisited periodically during the course of services, and clients are encouraged to ask questions at any time.

CONTACT INFORMATION

For questions, requests, or concerns related to this Privacy Policy or Terms of Service, contact us through the secure form at FarenZayda.com or through the Jane client portal.

Emergency Notice

If you are in crisis or experiencing a medical or psychiatric emergency, do not use this website or client portal. Please immediately contact your local emergency services (such as 911 in Canada and the USA, 999 in the UK, or 911 in Ecuador) or go to the nearest hospital emergency room.